At Amedex, our Apps, site and Services are designed with your privacy in mind. We only collect data that is necessary and relevant to providing you with our Services. You should always know exactly what data we collect from you and how we use it. You should always have control over this access too, so you can remove it at any time. We provide you with the tools to decide what information to share with us and provide you with quick and simple ways to get in touch with us.
Information You Share With Us
Information You DO NOT Share With Us
Information We May Share or Disclose (and NOT)
Ways to Manage Your Personal Information With Us
Third Party Providers We Work With
Security of Your Data
Ways to Contact Us
1. Information You Share With Us
1.1 Basic Account Information
1.2 Support Helpdesk
You may need to write to us to obtain customer support, when utilizing our apps and Services. We try to make this a seamless experience for you and respond to all queries as soon as is possible. We may retain the email correspondence together with the information you provide us, to help with the nature of your enquiry, future enquiries and bug fixes. We may also collect certain technical information about your device or cross-reference the basic account information you provided, if appropriate, so that this data is accessible when corresponding with our support team.
1.3 Apple Health
Some of our Apps make use of the Apple Health App (“HealthKit”). You can choose to connect and share information with HealthKit and your HealthKit information with any of our Apps. If you grant our Apps access to HealthKit, our Apps can add information such as calories, protein, fat, carbohydrates, amongst other data, to HealthKit.
Your unique health data you choose to send to and from HealthKit (including age, gender, weight) is accessible by Amedex but is not transferred by Amedex to any third parties for marketing or advertising. Our Apps cannot write data to HealthKit unless you grant access. You can remove access at any time inside the Apple Health app.
Amedex uses analytical data to see how people are interacting with our Site and Apps. We utilize Third Party Service Providers with this capability to allow us to improve the kind of content and functionality we provide. We also use analytics to measure the effectiveness of our client purchasing process.
1.5 Log Data
Each time you visit our Site or use one of our Apps we may automatically collect the following information:
Technical information, including the type of mobile device you use, a unique device identifier mobile network information, your mobile operating system, the type of mobile browser you use or time zone setting;
Log file information such as details of your use of any of our Apps or your visits to our Site, including, but not limited to, traffic data, internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user’s movement around the site, and gather demographic information.
Our Apps invite and encourage you to provide images of identification. By sharing photos you grant our Apps permission to access your photos in order to upload such images.
You Do Not Share With Us
2.3 Payment Information
We do not collect your credit card details or any other payment information, when purchasing our Apps or subscriptions in our Apps. This is all done through Authorize.Net, a credit card processor, or your Apple or Google account. Authorize.Net, Apple and Google provide us with a simple confirmation that you have purchased, cancelled or renewed your purchase through their receipt validation service. Presently, this is the only way we accept payment for our Apps.
2.2 In-App Advertising
Our apps do not include third party advertising.
We May Share or Disclose (and NOT)
3.1 What We DO NOT Share
We will never sell your information that you provide to us, including any basic account information you provide to us, for example name or email or plan type.
3.2 Change of Ownership
3.4 Law and Public Interest
3.5 Non-Personal Information
We may share or disclose certain metrics and non-Personal Data, including aggregated information about the use of our products and Services.
4. Ways to Manage Your Personal Information With Us
You control the Personal Data you share with us. You can access or rectify this data at any time. Where necessary, you can also deactivate or close your account. And we make the data you shared through our services portable, accessible and provide easy ways for you to contact us.
4.1 Requesting or Deleting Your Data
Please submit any questions or request regarding receiving or deleting your Data to firstname.lastname@example.org.
5. Third Party Services We Work With
Google – Sync and Storage of App Data for Android
Google provides a variety of services to Amedex. We use their Firebase Real-Time Database and Authentication for new account generation and login, with the apps. We also use Google SDKs (Software Development Kits) to provide functionality in Android apps. We also use Google Fit in Android apps, to help you track your nutritional information.
Privacy terms for Google’s analytics and advertising services are governed by the separate Google Ads Data Processing Terms, available here https://privacy.google.com/businesses/processorterms/
We also recommend visiting https://myaccount.google.com/privacycheckup to review your current Google privacy settings.
Apple – Sign-In & Authentication
Apple – Sync and Storage of App Data for iOS
Apple – HealthKit
We utilize Apple Sign-In for the authentication and creation of new user accounts for our apps. We also use Apple’s services to store certain preferences and to sync across your different devices. As mentioned in section 2.2, we utilize Apple HealthKit information that you share with us.
There is also further information on Apple’s approach to privacy available here https://www.apple.com/uk/privacy/approach-to-privacy/
6. Security of Your Data
We are committed to ensuring the security of your Personal Data, which means choosing legal and security compliant Third Party services and maintaining strong internal procedures. These procedures include restoring access and availability to your Personal Data in the event of any incident, maintaining the appropriate disciplinary procedures to enforce our employees’ privacy responsibilities, testing and improving the effectiveness of our security measures on an ongoing basis, as well as restricting access to Personal Data to those employees who need to know that information in order to provide Services to you.In the event of a data breach, we’ll inform you both inside the app and via email if available.
7. Ways to Contact Us
Various data privacy regulations provide you with the right to obtain from Amedex any personal information about you that we collect, use, and disclose.
We reserve the right to change this policy at any time. We will do our best to keep you up to date with any changes by adding a notification inside of our Apps. Please check this page periodically for changes. Your continued use of our Services following the posting of changes to these terms will be acknowledged as your acceptance to those changes.
Apps – The software applications developed and sold by Amedex under their development account(s) on the Apple iTunes App Store or Google Play Store.
Content – Information, including but not limited to recipes, nutritional information, nutritional plans, text, graphics, images, video, opinions, information and other material.
Personal Data – Any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.
Services – The products that all users see and experience, that have been developed by Amedex, in the form of our Site and Apps.
Site – The Amedex website, accessible at www.amedex.com.
Third Party – An independent company contracted by Amedex to provide a service on behalf of our company, including but not limited to storage, hosting, support software, advertising or analytics.